• Privacy Policy


    Last Updated: December 5, 2017


    Your privacy is important to CraneMania. This Privacy Policy explains the types of information we collect, and how we collect, use, disclose, share and protect your information. Please familiarize yourself with our privacy practices and contact us as described below under “” if you have any questions.

    This Privacy Policy applies only to the collection, use and disclosure of information that we may receive through your use of: (i) “Service,” which means our games for personal computers and mobile devices, which may be accessible on third party social networking or gaming services such as the Apple Service Center or Facebook (“SNS’s”) and (ii) our web domains and subdomains (our “Sites”), and including web forums and messaging boards in the Service and our Sites (“Forums”). We refer to the Service and the Sites (including the Forums) as our “Service”.

    As used in this Privacy Policy, “CraneMania”, “we”, “us”, or “our” refer to CraneMania Communications, Inc. This Privacy Policy does not apply to our parent company, CraneMania, Inc., or any of the other companies within the CraneMania corporate group. Information of users may also be controlled by CraneMania, Inc.

    2. We may collect through the Service both personal information that identifies you and can be used to contact you, and non-personal information, which is data in a form that does not allow direct association with you. Non-personal information includes the IP address through which you are accessing the Service and the unique mobile device ID or virtual unique device identifier for any mobile device you may be using as well as other technical information.

      1. Personal Information
      2. Personal information may include, but is not limited to, your name, e-mail address, physical mailing address, telephone number, date of birth, and any personal photo or image representation. We will collect, use and disclose personal information only as described in this Privacy Policy.

        Please note that some non-personal information would be considered a part of your personal information if it were combined with other information in a way that enables you to be identified, but the same information is considered non-personal information when taken alone or combined only with other non-personal information.

      3. Non-Personal Information
      4. Non-personal information, alone, cannot be used to identify or contact you. CraneMania collects non-personal information about your use of Service and includes aggregated information regarding usage of the Service. The non-personal information collected may include information related to your mobile device, including device type, IP address, unique mobile device ID or other device identifiers, Media Access Control (MAC) address and country of registration (together, “Device Information”). It may also include time and date stamp, clickstream data, feature usage, game play statistics, scores and achievements, user rankings, time spent playing our games, and other statistics. CraneMania also collects login information, user ID and other information from any SNS that you may use to access the Service, or that you may interact with through the Service, as described in more detail under the subsection below “Interaction with SNS’s”.

        In addition to the above, non-personal information collected by the Sites may include information relating to your computer, if applicable, and browser type, language, Internet Service Provider (ISP), referring and exit pages, time spent and information searched for.

        Subject to applicable law, non-personal information may be used and shared by CraneMania in its discretion, and is not restricted by this Privacy Policy.

    4. Generally, we use your information to provide you with an efficient and customized experience. For example, we may use information in the following ways:

      • To send to you any Prizes that you have requested we deliver to you, and to communicate with you about sending Prizes.
      • To send important notices, such as communications about your purchases and changes to our and this Privacy Policy;
      • To send you our periodic newsletter, if you have indicated that you wish to receive it.
      • To promote other services and products;
      • To send “push” notifications to your mobile device regarding the Service (for example, suggesting that you open the Service to take certain actions);
      • To provide in-game information regarding player achievements, such as leader boards;
      • To allow us to enable you to reset your password if you have forgotten it;
      • To provide technical support and respond to inquiries from you;
      • To prevent fraud and potentially illegal activities and enforce our ;
      • To help us to develop, deliver and improve the Service;
      • For market research purposes that support our efforts to deliver a more valuable service to our community of CraneMania users;
      • To gather demographic information about CraneMania users in order to more effectively manage the Service and provide targeted advertising; and
      • To track clicks or other ad fulfillment metrics.

      Telephone numbers will be used solely to send SMS messages or to contact you regarding shipment of any Prizes you may have asked us to ship. If we send e-mail or SMS messages to you for the purpose of promoting CraneMania products or services, or those of a third-party partner, we will generally provide you with choices about receiving further such promotional messages. Preferences for “push” notifications may in most cases be adjusted through Service or your mobile device.

      1. Interaction with SNS’s
      2. By registering with your SNS login information, you allow CraneMania to access certain information from your profile for that SNS. The information you allow CraneMania to access is affected by the privacy settings you and your friends establish at the SNS. You can control and find out more about these settings directly from the SNS. For example, CraneMania may access and store some or all of the following information, as allowed by you, the SNS and your preferences:

        • Your full name as provided to the SNS;
        • Your date of birth;
        • Your gender;
        • Your physical location;
        • Your SNS ID;
        • The URL of your SNS profile;
        • Your profile picture or its URL;
        • Your user ID number, which is linked to publicly available information such as name and profile photo;
        • The user ID numbers and other public data for your friends that are also connected to Service; and
        • The login e-mail you provided to that SNS when you registered.

        In addition, if you are a member of an SNS, the Service may also enable you to log in through an interface provided by that SNS. The Service may also enable you to access the SNS through the Service itself. If you log in to the Service using an SNS, or access an SNS through the Service, we may receive the personal and non-personal information that you have provided (or provide in the future) to that SNS.

        By connecting the Service to an SNS, you consent to CraneMania's access, use and storage in accordance with this Privacy Policy of any and all of the information provided to CraneMania by the SNS.

        You may be able to specify what information is provided by the SNS to CraneMania using the privacy settings in your SNS profile information.

      3. Registration for the Service
      4. To register for the Service, we may request that you provide your date of birth, e-mail address and telephone number.

        You will also be required to create a username for use in Service. That username may be visible to other players. If you do not wish for other players to know your real name, do not include your real name in your username.

      5. Prize Fulfillment
      6. If you win a Prize and complete the form requesting it to be shipped to you, we will receive your physical mailing address, telephone number (if not previously provided) and other information you provide us.

      7. Other
      8. CraneMania may provide you the opportunity to participate in include sweepstakes or contests (“Promotions”), and we may ask you to complete surveys. If you choose to participate in a Promotion or respond to a survey, we may request that you provide us with personal information such as your e-mail address or mailing address. Any information collected through a Promotion or survey will be subject to this Privacy Policy unless stated otherwise, for example in the official rules of the Promotion or in a separate privacy policy for the Promotion.

        If you request support relating to the Service, we may request personal information such as your name and e-mail address and your username for any SNS’s, if that appears necessary to resolving the problem.

        Our Sites may require you to enter a region and language in order to provide relevant information in your language. In addition, your IP address or Device Information may allow us to determine your approximate geographic location.

        We may also request or receive personal information in other interactions you may have with CraneMania. Unless otherwise specified in connection with that request or interaction, any such personal information will be subject to this Privacy Policy.

      9. Cookies and Other Technologies
      10. A cookie is a small string of text that we, or service providers acting on our behalf, such as Google Analytics or other analytics services, send to your computer’s or mobile device’s browser. Other types of cookies exist, but the cookies in the Service are only used to obtain browser or device-specific information.

        Some cookies are necessary to enable a game to function properly and to allow your gameplay experience to continue from one session another, or to prevent you from having to reenter your region and language each time you access our Sites. Other cookies can show, for instance, which parts of Service are the most popular, how much time users are spending there, and how they are interacting with the content. Cookies may be linked to your CraneMania user ID. Cookies planted by CraneMania do not collect information from your computer or mobile device that is not related to the Service.

        You may have the option to disable cookies by changing the options in your browser to stop accepting cookies or to prompt you before accepting a cookie from the pages you visit. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. If you do not accept cookies, however, you may not be able to use all portions of our Service.

        We may also use “pixel tags,” “web beacons,” “clear GIFs” or similar means (individually or collectively “Pixel Tags”) in connection with the Service and to collect usage, demographic and geographical location data. A Pixel Tag is an electronic image, often a single pixel that is ordinarily not visible to users and may be associated with cookies on a user’s device or hard drive. Pixel Tags allow us to count users who have visited certain pages of the Service and to help determine the effectiveness of promotional or advertising campaigns.

        Please note that third parties delivering advertisements through the Service may also use cookies or other technologies. Their placement and use of cookies and other technologies will be subject to their own privacy policies and terms and conditions.


      1. Within Our Corporate Group
      2. We may share your personal information with our parent company, CraneMania, Inc., and with other companies within our corporate group. Any use by our parent company or such other parent companies will conform to this Privacy Policy.

      3. With Third-Party Advertising Companies
      4. We will not share your personal information with third-party advertisers, advertising networks and advertising platforms (“Advertising Companies”) for their direct marketing purposes unless you provide your consent.

        We may share certain non-personal information with Advertising Companies to develop and deliver targeted advertising in the Service and on the websites of third parties. We may also allow Advertising Companies to collect non-personal information within the Service which they may share with us, including your device location and Device Information. Advertising Companies may also collect non-personal information related to the performance of the advertisements, such as how many times an advertisement is shown, how long an advertisement is viewed, and any click-throughs of an advertisement. Advertising Companies may collect this information through the use of tracking technologies like browser cookies and web beacons.

        Although CraneMania does not provide personal information to Advertising Companies, please note that Advertising Companies may combine non-personal information they receive from us with personally-identifiable information that they may have already received or may in the future receive from other sources.

      5. With Other Service Providers
      6. We use third-party payment gateways for processing payments made by you in the Service. The payment gateways will receive your credit card information, physical address and other information to verify your identity and process your payment. In addition, to help administer the Service, we may use third-party service providers, such as game developers and data analytics services. These payment gateways and service providers will have access to your information only to perform the services they have been engaged to perform for us, and they have agreed not to use it for any other purpose. They have also agreed not to disclose such information to third parties except under limited circumstances.

        As with Advertising Companies, please note that data analytics providers may combine non-personal information they receive from us with personally-identifiable information that they may have already received or may in the future receive from other sources.

      7. Under Special Circumstances
      8. We may disclose information about you to law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of CraneMania or a third party, to protect the safety of any person or to prevent or stop activity we may consider to be illegal or unethical.

        In connection with a merger, acquisition, reorganization or sale of assets, or in the event of bankruptcy, we may sell, transfer or otherwise share some or all of CraneMania assets, including your personal information.

      9. Promotions
      10. We may share your personal information in connection with any Promotion you may enter, as necessary to administer, market, sponsor or provide fulfillment under the Promotion or as required by applicable law. This may include providing winner lists to other parties.

    8. The Service is not intended for children under the age of 13. We do not knowingly collect any personal information from children under the age of 13.

      If we learn that we have inadvertently obtained personal information from a child under the age of 13, we will take reasonable measures to erase the information from our records. Parents or guardians who believe that CraneMania might have received any information from or about a child under 13 may submit a request to us at help@cranemania.com and request that the information be removed.

      We encourage you to talk with your children about communicating with strangers and disclosing personal information online.

    10. CraneMania is committed to protecting the security of your information. We have implemented security measures to protect against identity theft and unauthorized access.

      We do not and will not, at any time, request your credit card information, your login information or other identification in a non-secure or unsolicited communication (such as e-mail).

      Should any breach of security occur, we will make any legally required disclosure to you by e-mail or posting on the Service as soon as reasonably possible, subject to (i) the requests of law enforcement and (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

    12. You may email us at help@cranemania.com to request that we delete your personal information from our database. In that case, please place “delete my account” in the subject line and include your first and last name and e-mail address in the body of the message. We will use commercially reasonable efforts to honor your request. We may retain an archived copy of your records as required by law or for business administrative purposes.

      Please note that communications you may send through the Service, as well as any comments you may post (and any content from those comments that have been incorporated in other users’ postings or submissions), will be stored by CraneMania, and will not be deleted unless we determine to do so in our sole discretion. Also, CraneMania is unable to delete content that you may have posted on an SNS or that may have been reposted by others on an SNS.

    14. The Service may contain links to other websites and online services, including third-party advertisements. If you choose to click through to one of these other websites or online services, please note that any information you may provide will be subject to the privacy policy and other terms and conditions of that websites or service, and not to this Privacy Policy. We do not control third-party websites or services, and fact that a link to such a website or service appears in the Service does not mean that we endorse them or have approved their policies or practices relating to user information.

      Before providing any information to any third-party website or service, we encourage you to review the privacy policy and other terms and conditions of that website or service. You agree that CraneMania will have no liability for any matters relating to a third-party website or service that you provide information to, including their collection and handling of that information.

    16. We reserve the right to update this Privacy Policy at any time. If we modify this Privacy Policy in a material way, a notice will be posted on the Sites along with the updated Privacy Policy for 30 days. We will also update the “Last Updated Date” in the Privacy Policy. “Privacy Policy” as used herein includes any updates and modifications we may make from time to time.

      By continuing to access or use the Service after we have posted an updated Privacy Policy or have provided you with notice of a modification, you agree to be bound by the modified Privacy Policy. If the modified Privacy Policy is not acceptable to you, you must immediately stop using any Service.

    17. NON-US USERS
    18. Information that you provide may be transferred or accessed by entities around the world as described in this Privacy Policy. If you are located outside the United States, you understand that we may transfer personal information to and process it in the United States. Privacy and data protection laws of the United States may not be as comprehensive as those of your country. If you are located in Switzerland or the European Economic Area (EEA), you freely consent to the transfer of personal information outside of Switzerland and the European Economic Area. Your consent to this Privacy Policy followed by your submission of personal information represents your agreement to these transfers.

    20. If you are a California resident and CraneMania user, you are entitled to request certain information regarding our disclosure of certain “personal information” (as defined in California Civil Code Section 1798.83) to third parties for their direct marketing purposes. If you are a California resident and have provided CraneMania with personal information within the last year, you may make such a request by emailing us at help@cranemania.com and typing the following in the subject line of the e-mail: “California Privacy Rights”.

      Within 30 days of receiving such a request, we will provide a list of the categories of personal information disclosed to third parties for such third parties’ direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. A request may be made no more than once per calendar year and we are not required to respond to requests made by means other than through the e-mail address above.

    22. CraneMania does not respond to “Do Not Track” browser signals or other mechanisms. Third parties may collect personal information about your online activities over time and across sites when you use the Service.

    24. Any disputes relating to or arising from this Privacy Policy and our obligations and performance under this Privacy Policy will be subject to binding arbitration as provided in our . PLEASE SEE THE FOR IMPORTANT INFORMATION ABOUT THIS PROCESS AND HOW IT AFFECTS YOUR RIGHTS.

    25. CONTACTING CraneMania
    26. If you have any questions, inquires, requests or complaints concerning this Privacy Policy or our information practices, please contact us at help@cranemania.com.